What is the minimum stay for a furnished apartment in Tokyo?
+
Thirty nights for most of them, because they are sold on a fixed-term lease rather than as hotel accommodation. Some homes are licensed short-stay accommodation and take shorter bookings — each apartment page shows its own minimum.
What is included in the rent?
+
Furniture, appliances, kitchenware, utilities and internet. There is no agency fee, no key money and no renewal fee.
Do I need a guarantor or a Japanese address to rent?
+
No guarantor company is required. We do ask for identification, and guests without a Japanese residence card may be asked for a deposit before the lease is prepared.
Is a serviced apartment cheaper than a hotel in Tokyo?
+
For a stay of a month or more, usually yes. Hotels price by the night and rarely discount a long booking, while our rates are at least 10% below the same apartment on booking sites and fall further the longer you stay — and you get a kitchen and a washing machine, so you are not eating out every meal.
How is the price calculated?
+
By the night. The total is the sum of the nightly rates for your dates, minus a multi-night discount that grows with the length of your stay. Each apartment page shows the rate for your dates. The move-out day is not charged.
What is the difference between a serviced apartment and a monthly mansion?
+
A serviced apartment is a furnished home with hotel-style fittings and support — most of ours are let on a fixed-term lease, and some are licensed short-stay accommodation. A monthly mansion is typically smaller and more basic. Ours range from studios of about 22 square metres to two-bedroom apartments of 54, all with a kitchen and a washing machine.
Can I extend my stay?
+
Yes, subject to the apartment being free. Tell us before your term ends and we will prepare a new lease for the extension.
Can a travel agency or company book several apartments at once?
+
Yes. On our group booking page, agencies, companies and groups choose the apartments and dates, get one quote for all of them, held for five business days, and pay once by bank transfer or card. Many of our buildings have several apartments, so a team can stay in the same building. Each guest then registers their own details; for stays of 30 nights or more each guest signs the fixed-term lease and your organisation is named as the payer.
When do I pay, and can I cancel?
+
On a leased home we authorise your card when you book and hold the apartment immediately — you have not been charged yet. Licensed short-stay homes are charged then. Longer stays can be split into a deposit now and a balance nearer your move-in. Cancellation terms are shown on every apartment page before you book: full refund well ahead of your dates, reducing in steps as they approach.
Am I committed to a lease before I have seen it?
+
No. On a leased home your card reservation holds the apartment, our team then prepares the fixed-term lease and sends it to you, and your move-in is confirmed once it is signed — if the lease cannot be concluded, the reservation is released and you pay nothing. Our licensed short-stay homes have no lease at all: paying confirms the stay. Each apartment page says which it is.